Traveler's Experience
The final evaluation of a traveler’s experience in a destination or company will depend on numerous variables: before his trip, during the service delivery and after the trip.
In Squarefer we study all the variables that impact on the value chain of organizations with the aim of improving the traveler's experience:
Analysis
Value chain analysis to identify key attributes and design the customer journey within the organization.
Feasibility
Feasibility analysis of new tourism services, business lines or attraction of new segments and demand markets.
Development
Development and assessment of Business plans in the tourism sector.
Mystery shopping
Mystery shopping programs, both online and in person, to learn about the experience of the service delivered from the customer's point of view.
Advice
Asesoramiento a empresas turísticas participando en la toma de decisiones y en la definición de estrategias.
Commercial representation
Commercial representation of companies, destinations, product clubs and associations in the organization and attendance at tourism trade fairs, workshops, press and blogger trips and familiarization trips.
